Effective Date: September 6, 2023
Welcome to Darkmatter Technologic Private Limited (OPC)! We appreciate your trust in our products and services. This Cancellation and Refunds Policy outlines the terms and conditions governing the cancellation of our products and services, as well as the procedures for requesting refunds. Please read this policy carefully before engaging with our offerings.
1. Cancellation Policy
1.1 Software and Subscription Services
For software licenses and subscription-based services provided by Darkmatter Technologic Private Limited (OPC), our cancellation policy is as follows:
- Customers can request the cancellation of their subscription at any time.
- To cancel a subscription, customers must contact our support team through the designated communication channels specified on our website or within our software.
- The cancellation request will be effective upon receipt by our support team, and no further charges will be applied from that date forward.
- We do not provide refunds for partially used subscription periods.
1.2 Hardware and Physical Products
For hardware and physical products, including but not limited to devices and accessories, our cancellation policy is as follows:
- Customers can request the cancellation of their order within 24 hours of placing it.
- To cancel an order, customers must contact our support team through the designated communication channels specified on our website.
- Cancellation requests received after 24 hours may not be accepted.
- If the order has already been shipped, customers must follow our return process outlined in section 2 to initiate a return and potential refund.
2. Refund Policy
2.1 Software and Subscription Services
- Refunds for software licenses and subscription-based services will be provided in accordance with the following conditions:
- A full refund will be issued if the cancellation request is made within 7 days of the initial purchase date.
- No refunds will be issued after 7 days from the initial purchase date.
- Refunds will be processed using the same payment method used for the original purchase.
2.2 Hardware and Physical Products
- Refunds for hardware and physical products will be provided in accordance with the following conditions:
- A full refund will be issued for canceled orders within 24 hours of purchase.
- If the product has been shipped and the customer wishes to return it, the customer must initiate the return process within 14 days of receiving the product. Return shipping costs may apply.
- Products must be returned in their original condition, including all accessories and packaging.
- Once the returned product is received and inspected, a refund will be issued within 7 business days to the original payment method.
3. Contact Information
If you have any questions or concerns regarding our Cancellation and Refunds Policy, please contact us using the following details:
DarkMatter Technologic (OPC) Private Limited
607, B67, Moreshwar,
Mira Road East,
Mumbai – 401107
4. Changes to this Policy
Darkmatter Technologic Private Limited (OPC) reserves the right to update or modify this Cancellation and Refunds Policy at any time without prior notice. Any changes will be posted on our website, and it is the responsibility of the customer to review this policy periodically.
By using our products and services, you agree to abide by the terms and conditions outlined in this Cancellation and Refunds Policy.
Last Updated: September 6, 2023
Thank you for choosing Darkmatter Technologic Private Limited (OPC). We value your business and are committed to providing excellent products and services.